Q1: Are the classes suitable for beginners?
A: Yes! Pulse Pass offers beginner-friendly and pain-aware classes designed by exercise therapists. Movements are safe, gradual, and suitable for all levels.

Q2: How many classes are included in the monthly plan?
A: Unlimited. Your Pulse Pass monthly membership gives you access to all eligible classes.

Q3: How do I book or cancel a class?
A: Simply log in to the member portal to book or cancel classes. Cancellations must be made at least 24 hours before the class start time.

Q4: What if I can’t attend a class?
A: No problem. As long as you cancel at least 24 hours in advance, there are no penalties.

Q5: What if I cancel less than 24 hours before or don’t show up?
A: The class will be marked as a no-show. No refunds or make-up classes apply. Repeated late cancellations or no-shows may result in temporary booking restrictions.

Q6: Do I need to bring my own equipment?
A: No. Pulse Pass provides mats and resistance bands for in-studio classes.

Q7: Can I join if I have chronic pain or medical conditions?
A: Yes. Our classes are designed to support mobility, recovery, and pain-aware movement. However, if you have specific medical conditions, we recommend consulting your doctor before joining.

Q8: Can I try a class before joining?
A: Yes! New members are eligible for a 2-week free unlimited trial, allowing you to experience different classes before committing.

Q9: What if I can’t attend classes for a whole month? Can I keep my rate?
A: Yes. Members on discounted or promotional plans may apply for a monthly holding option to retain their special rate while temporarily pausing class attendance. Holding fees are non-refundable and do not include class access.

Q10: Can my membership be transferred or shared with family members?
A: Memberships are for individual use only and are non-transferable. Family or add-on options may be available depending on location.

Q11: Can I cancel my membership at any time?
A: Yes. Simply notify us via WhatsApp or email at least 5 business days before your next billing date. There are no long-term contracts or hidden fees.

Q12: Why Should I select the shop you visit most often as your Main Shop.
This helps us provide smoother service in the future, especially when you need to redeem gifts, rewards, or join shop-specific activities. Your selected Main Shop will be used as the primary location for these arrangements.

Member Benefits
Pulse Pass members enjoy exclusive perks, including special discounts, access to members-only content, and invitations to selected events and programs.